Troubleshoot audio or video issues with uploads on YouTube

If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the effect.

Audio problems

Audio and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, apply a video editing software earlier uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video's sound is playing correctly on a calculator just non on a mobile device, your sound may take poor mono compatibility.

Videos often have stereo audio, which contains audio for left and right speakers (like headphones). About mobile devices only take 1 speaker. When your mobile device plays stereo audio, it has to convert information technology to mono (single speaker) sound before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process tin can reduce the sound quality or mute the audio. This problem often happens when several audio recordings are used into one video.

Make certain your audio is "in phase."

Other sound or video problems

Editing your video's settings tin solve common sound and video issues. To review and change your video's settings:

Open the video in a video editing program

To open your raw video, use a video editing program on a estimator. If yous recorded your video on a mobile device, you tin can open the video using a mobile editing app.

Verify video settings

In your video editor, double bank check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Charge per unit: 24, 25, 30, 48, fifty, threescore FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Cull the original size of the video

Salvage and export

In one case the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When you upload a video, it will initially be candy in a low quality. This process helps you complete the upload flow faster. Higher qualities, such every bit 4K or 1080p, tin take more fourth dimension to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd like new uploads to be available in all qualities, try uploading your video as unlisted first. You can later brand your video public once all qualities are available. Larn more about video quality for new uploads.

Note:College qualities like 4K may not be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, brand sure your video'southward transfer characteristics, color primaries, and colour matrix coefficient metadata lucifer how the video was mastered.

  • Not-HDR videos: Use BT.709
  • HDR videos: Learn more than

If colors even so aren't rendering correctly, it may be due to your browser or device. To isolate the trouble, exam your original video andyour YouTube upload on other browsers.

Other sound or video issues

Editing your video's settings tin solve common audio and video bug. To review and change your video's settings:

Open the video in a video editing plan

To open up your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, you lot can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings lucifer our recommended upload settings.

Video settings:

  • Compression Blazon: H.264
  • Frame Rate: 24, 25, 30, 48, l, sixty FPS rates are preferred. Other less-mutual frame rates like 23.98, 29.97, and 59.94 are too adequate.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Audio settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

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